FAQ'S Windscreen Replacement & ADAS

Do you repair rear windscreens?

Premier Windscreens has a large range of second hand glass so you can get back on the road quicker and cheaper.
If we haven’t got your model, no worries we have access to a even larger range of aftermarket glass that is still cheaper than dealer prices.

Do you replace windscreens on an insurance claim?

Yes, we deal with all major insurance companies. NRMA RACQ ALLIANZ WOOLWORTHS YOUI BUDGET VIRGIN RBI GLOBAL TRANSPORT etc

What do I need to do to replace my windscreen?

Call your insurance company and lodge a claim, call us with the claim # and we take it from there.

Does an insurance claim cost me anything?

If you have glass cover with most insurance companies it won't cost anything, some like youi & budget have a small $40-$50 excess.

What if I don't have glass cover?

Check your policy first if you don't have glass cover the insurance company may charge your accident excess which could be more than $500. Call us for a quote first as we may be able to do it cheaper.

Do I get a Genuine windscreen?

It depends on the age and features of your car. Ask your insurance company when you lodge your claim as they default to using aftermarket glass.

How do I know if this is what my car needs?

If your car is fitted with any of these technologies, your replacement windscreen may need to be calibrated:

• Adaptive cruise control (ACC)
• Adaptive high beam
• Glare-free high beam
• Adaptive light control: swivelling curve lights
• Automatic parking
• Automotive navigation system with typically GPS and TMC for providing up-to-date traffic information.
• Automotive night vision
• Blind spot monitor
• Collision avoidance system
• Crosswind stabilization
• Driver drowsiness detection
• Driver Monitoring System
• Electric vehicle warning sounds used in hybrids and plug-in electric vehicles
• Emergency driver assistant
• Forward Collision Warning
• Intersection assistant
• Hill descent control
• Intelligent speed adaptation or intelligent speed advice (ISA)
• Lane departure warning system
• Lane change assistance
• Pedestrian protection system
• Traffic sign recognition
• Turning assistant
• Vehicular communication systems
• Wrong-way driving warning

What is calibration?

If your car is fitted with ADAS technology, and you need a windscreen replacement, it’s a more complex job than previously. Alongside fitting the screen securely, the fitter has to ensure the screen is correctly calibrated so that the camera has precisely the right view of the road ahead. That takes skills and expertise, and the right equipment.

So next time you are getting your windscreen replaced, ask whether it needs to be calibrated*. And then leave it to the experts.

Do you replace windscreens on an insurance claim? Yes, we deal with all major insurance companies. We contract for National Windscreen Group, we are the preferred repairer for the Gold Coast jurisdiction. READ MORE

What do I need to do to replace my windscreen? Call your insurance company and lodge a claim, call us with the claim and we take it from there.

Does an insurance claim cost me anything? If you have glass cover with most insurance companies it won't cost anything, some like YOUI & Budget have a small $40-$50 excess.

What if I don't have glass cover? Check your policy first. If you don't have glass cover the insurance company may charge your accident excess which could be more than $500. Call us for a quote first as we may be able to do a supply and fit at a cheaper rate, depending on your make and model.

Do I get a genuine windscreen? It depends on the age and features of your car. Ask your insurance company when you lodge your claim as they default to using aftermarket glass.

What is recalibration? If your car has an ADAS camera or rain sensors, after the windscreen is changed the original manufacturer requires that it be check and calibrated using and an approved system (we use TEXA Diagnostics). We then attach your car to a computer and use the manufacturer’s specifications to ensure all the systems are aligned and working correctly so as not to compromise the safety systems installed.

How long does it take?

Again depending on your vehicle it takes approximately 1 hour to fit the windscreen and it needs to sit for 1 hour before driving. If your car has sensors that need
calibrating, extra time should be allowed to do this.

What does aftermarket glass mean?

After market glass is an alternative to genuine manufacturers glass. It is still made to Australian Standards and is exactly the same as your original glass.

My car has sensors in the windscreen, what are they?

Depending on the year and make of your car you may have a rain sensor, to detect rain on the windscreen and turn on the wipers for you. A light sensor, this will detect if it is getting dark and turn your headlights on. If your windscreen has a camera in it, this is a Advanced Driver Assist System (ADAS) and can be used to warn or keep you in your lane when driving, detect objects in front of the cr and help you apply the brakes effectively.

Can it be replaced at my home?

Yes we can replace most windscreens onsite providing there is enough room and cover if it is raining. If your car has sensors such as ADAS then it will have to be brought to our workshop in Nerang as it may need to be recalibrated.

What is recalibration?

If your car has a ADAS camera or rainsensors, after the windscreen is changed the original manufacturer requires that it be check and calibrated using and an approved system (we use TEXA Diagnostics). We then attach your car to a computer and use the manufacturers specifications to ensure all the systems are aligned and working correctly so as not to compromise the safety systems installed.

How long does it take?

Again depending on your vehicle it takes approximately 1 hour to fit the windscreen and it needs to sit for 1 hour before driving. If your car has sensors that need calibrating, extra time should be allowed to do this.

What happens to my mirror and etoll tag?

When your new windscreen is fitted we will transfer your mirror and etoll tag and any important stickers that can be removed.

Will you repair small screens or only major screens?

No job is too big or small for Premier Windscreens!

Premier Windscreens replace windscreens from the smallest car to the biggest truck or bus, no problem.

Here are some of the jobs we have done recently so if you have the smallest Smart car or a passenger bus, no problem.

What is ADAS?

If you have bought a new car in the last couple of years it will more than likely have Advanced Driver Assist Systems (ADAS) fitted.

ADAS comes in a range of sensors from Lane Departure Warning Cameras to Collision Avoidance Radars. Some are fitted to the windscreen of the car and others in different panels of the car.

The most important aspect of ADAS as that all of the systems need to talk to each other and be able to ‘see’ the road around it. So if any part is damaged, replaced or moved, it will need to be re calibrated.

Premier Windscreens are the leaders in ADAS equipped vehicles and use world leading TEXA multi-brand diagnostics.

How important is it to have ADAS windows installed?

Like many parts of your car, your windscreen is becoming ever more advanced and complex, mostly without you even knowing it.

You’ll hear of lots of new technologies that are making our cars safer, like lane departure warning, adaptive cruise control and collision avoidance. These are known as Advanced Driver Assistance Systems, or ADAS. The windscreen is at the heart of these technologies, which operate via a tiny camera set into your windscreen. If your windscreen is incorrectly fitted, even by just a few millimeters, these technologies won’t work properly!

What is the process of repairing ADAS windows?

Once the windscreen is fitted to your vehicle, it then needs to be scanned by the TEXA Diagnostic Tool and using a combination of calibration panels and dynamic driving tests, the system will ensure that the ADAS is correctly aligned and ‘seeing’ the road exactly in order for the systems to function at their optimal level.

The process can take a few hours to complete, but will ensure that everything is working correctly and to manufacturers standards.

If you need any more information contact Premier Windscreens on 5527 2430.

What does aftermarket glass mean? After market glass is an alternative to genuine manufacturer’s glass. It is still made to Australian Standards and is exactly the same as your original glass. READ MORE.

My car has sensors in the windscreen, what are they? Depending on the year and make of your car you may have a rain sensor, to detect rain on the windscreen and turn on the wipers for you. A light sensor, this will detect if it is getting dark and turn your headlights on. If your windscreen has a camera in it, this is an Advanced Driver Assist System (ADAS) and can be used to warn or keep you in your lane when driving, detect objects in front of your vehicle and help you apply the brakes effectively. READ MORE

Can it be replaced at my home? Yes we can replace most common windscreens onsite providing there is enough room and cover if it is raining. If your car has sensors such as ADAS then it will have to be brought to our workshop in Nerang as it may need to be recalibrated. We offer a small customer courtesy car for all jobs to be completed in our store.

What happens to my mirror and e toll tag? When your new windscreen is fitted we will transfer your mirror and e toll tag and any important stickers that can be removed.